At ITELEC, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges. Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.   ITELECcare™ from ITELEC consists of various service level offerings that provide affordable proactive IT management and support. Utilizing our unique framework for providing managed IT services ITELEC provides a range of proactive services designed to optimize your technology investment and maximize the productivity of your people and business.     It's not just about monitoring, that just lets you know something is wrong. And it’s not just about remote access to your systems to troubleshoot issues.

It's about a proactive preventative approach to IT systems management    This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience. Best practices for tasks such as:   •             Spyware Protection and Removal •             Virus Protection •             Disk Drive Analysis •             Security Patch Management •             Application Usage •             System Auditing •             Backup and Disaster Recovery •             User Policy Enforcement   Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions. Our technology expertise becomes your competitive advantage.

 By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.

 

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

 

Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn't understand or begin to determine if it was justified?

 

Consistency is the cornerstone of ITELECcare™.

 

ITELECcare™ Features   Site Assessment and Inventory Proactive Service Management and Status Reporting Best Practice Driven Automated and Reliable	ITELECcare™ Benefits   Reliability Security Consistency Productivity Gains Cost Management and Control Performance Managed Expansion and Growth
We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.	Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs

 

ITELEC provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. ITELEC uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.

 

COMPREHENSIVE SERVER MANAGEMENT

Our comprehensive server management keeps your servers running, available and secure.

 

MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT

• Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.
• Server Service Level Program
• Security Patch Management
• SQL Server, Exchange, IIS, OS 
• Virus Definition Management
• Backup Management
• Firmware Management
• Service Monitoring and Notification
• Event Log Monitoring
• Disaster Recovery Coverage

 

Level 1 Service Program

• Provides the basic services to keep the workstation secure and notify us of any imminent problems.
• Security Patch Management
• System Log Monitoring
• Virus Protection Management
• Daily System Audits
• End User Support Portal
• Monthly Management Report

 

Level 2 Service Program

• Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.
• Security Patch Management
• System Log Monitoring
• Virus Protection Management
• Daily System Audits
• End User Support Portal
• Monthly Management Reports
• Application Deployment
• Application Addition and Change Notification
• Hardware Change Notification
• Security Log Monitoring
• Application Log Monitoring
• Security Log Monitoring
• Spy ware Removal and Management
• Bandwidth Usage Tracking
• Asset Management
• Report Generation
• Remote Management

 

Level 3 Service Program

• The ultimate protection to keep critical workstations and users operational.
• Security Patch Management
• System Log Monitoring
• Virus Protection Management
• Daily System Audits
• End User Support Portal
• Monthly Management Reports
• Application Deployment
• Application Addition and Change Notification
• Hardware Change Notification
• Security Log Monitoring
• Application Log Monitoring
• Spy ware Removal and Management
• Bandwidth Usage Tracking
• Asset Management
• Report Generation
• Remote Management
• End User Remote Control
• Desktop Policy Enforcement
• Backup and Disaster Recovery  

 

 

Need More Information? Then call us now on 07 5522 2222 or email us here.